Refund Policy

Everything we sell is digital and available to you the moment you pay. Once a subscription is active or a course is unlocked, it has been delivered and cannot be returned.

Rather than offer a refund window, we let you evaluate the real product for free, indefinitely:

• Scriptory's free plan is the full editor — a complete script, real page counts, live co-writing, and export to Word, Fountain, plain text and PDF. No card required.
• Course pages list the full curriculum before you buy.
• Live class pages state the batch dates, times and seat count before you buy.

Please use the free plan and read the course details before purchasing. If something is unclear, ask us first — we would much rather answer a question than take money for the wrong thing.

Cancel any time from your account settings. Cancellation stops all future billing immediately.

You keep full access until the end of the period you have already paid for. There is no refund of that period, in whole or in part.

Subscriptions renew automatically until cancelled. We email before an annual renewal so you have notice and time to cancel. Diarise your renewal date if it helps — a renewal that goes through is not refundable.

Your work is never held hostage. Whatever happens with billing, your scripts remain in your account and remain exportable, on every plan including free.

Recorded courses are unlocked in full on purchase and are not refundable.

A live class is a seat in a specific batch. It is not refundable, and missing a session does not entitle you to a refund. Where a recording of a session exists we make it available to you, but recordings are not guaranteed.

We can usually help with a clash. If you cannot attend a batch you have bought, write to us before it starts and we will try to move you to a later batch of the same course. This is a courtesy, not an entitlement, and depends on a seat being available.

These are not refunds of a delivered service — they are cases where you did not get what you paid for.

• We cancel a batch before it starts, or discontinue it part-way — full refund, or a free transfer to another batch, your choice.
• Duplicate or erroneous charges — returned in full.
• Unauthorised use of your payment method — tell us and we will investigate and return the charge where it is confirmed.
• We materially withdraw a paid feature you were using, or materially change our terms to your disadvantage — you may cancel and we will return the unused portion of your current period, as stated in our Terms of Service.

Nothing in this policy removes a right you have under the law of your own country, and where such a right applies it overrides this page.

EU and UK consumers. You normally have 14 days to withdraw from a distance purchase. For digital content supplied immediately, that right ends once supply begins with your express consent and your acknowledgement that you lose the right to withdraw — which you give at checkout. By completing a purchase you ask us to begin supplying immediately and accept that consequence.

If you believe a statutory right applies to your purchase, write to us and say so. We will look at it properly.

If you supply your own AI provider key, that provider bills you directly under your own agreement with them. We never see, hold or refund those charges — raise them with that provider.

Email [email protected] from the address on your account. We acknowledge within 48 hours.

Where money is returned under section 4, it goes back to your original payment method through Dodo Payments, our merchant of record, in Indian rupees — the currency of the original charge. Your bank sets any conversion rate, and the funds typically appear within 5 to 10 business days.

Please contact us before raising a chargeback. Most disputes are a misunderstanding about a renewal date and are quicker to settle by email.

Accounts with an unresolved chargeback may be suspended until it is settled. Raising a chargeback on a delivered digital service, rather than contacting us, may result in the account being closed.

We may update this policy. The version that applies to a purchase is the one published at the time you made it.